Newborn Head and Neck Support Cuddle Cushion

Parents of newborns and young babies who want extra support when holding baby horizontally, particularly in the first few months while neck muscles are still developing.

Position baby against the cushion so their head, neck and lower back are supported, then use the front hug strap to keep them secure against your body. Always support baby's head yourself as well, particularly in the early months.

Shipping

Orders are processed within 1 to 2 business days. Once dispatched, delivery within the UK typically takes 7 to 14 business days.

Standard delivery costs £4.99. Orders over £19.99 qualify for free standard delivery.

Returns Policy

Your Right to Cancel
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This period begins the day after you, or someone you have nominated, receives the goods.

To cancel, please contact us by email with your order number and a clear statement that you wish to cancel. You do not need to return the item at the same time as notifying us, though you are welcome to do so.

Returning Your Order
Once you have notified us of your cancellation, you have a further 14 days to send the goods back to us. Items must be unused, in their original packaging, with all tags and labels attached, and in a condition suitable for resale.

Return postage is the customer's responsibility. We recommend using a tracked service, as we cannot take responsibility for items lost or damaged in transit back to us.

Hygiene and Intimate Items
For health and hygiene reasons, nursing bras and breast pump parts that have been opened or used cannot be returned unless faulty. This does not affect your statutory rights in relation to faulty or misdescribed goods.

Faulty or Damaged Items
If an item arrives faulty, damaged or not as described, please contact us as soon as possible with photos of the issue. In these cases we will cover the cost of return postage, and you may be entitled to a full refund, repair or replacement under the Consumer Rights Act 2015.

Refunds
Once we receive your returned item, we will inspect it and process your refund within 14 days. Refunds are issued to your original payment method. The cost of standard delivery is refunded in full for a full order cancellation, though any upgraded delivery cost is not refundable.

If the value of the goods has been reduced through handling beyond what is necessary to check their nature and function, we may deduct an amount from your refund to reflect this.

How to Start a Return
Contact us by email with your order number, the item you wish to return and the reason for return. We will confirm the return address and any further steps once we have received your request.