Shipping policy

Shipping

We currently deliver across the United Kingdom and the European Union.

Processing Time

Orders are processed within 1 to 2 business days before dispatch. You will receive a confirmation email once your order has shipped.

Delivery Time

Once dispatched, delivery typically takes 7 to 14 business days, whether your order is going to the UK or to an EU country. Delivery times may vary slightly depending on your exact location and local courier conditions, and can take longer during busy periods such as holidays or sales events.

Delivery Cost

Standard delivery costs £4.99. Orders over £19.99 qualify for free standard delivery, whether shipping within the UK or to the EU.

Order Tracking

Once your order has shipped, you will receive tracking information by email so you can follow its progress to your door.

Customs and Import Charges for EU Orders

For deliveries within the European Union, your order may be subject to import duties or taxes depending on your country's regulations. Any such charges are the responsibility of the customer and are not included in the price of your order or delivery.

Missing or Delayed Orders

If your order has not arrived within the expected delivery window, please contact us with your order number so we can look into it for you.

Contact Us

If you have any questions about your delivery, email us at contact.bellawilka@gmail.com and we will be happy to help.